I employ a range of research methods to discover user insights and develop actionable design solutions.

Research and Testing:

+ Contextual Inquiry

+ Task Analysis

+ Usability Testing (RITE and remote), Baseline/Benchmarking

+ Best Practice Analysis, Trend Scanning

Definition and Design:

+ Persona, Use Case Development.

+ Information Structuring, Visualization

+ Collaboration w/ Design and Development Teams

+ Wire frame collaboration.

Tools Proficiencies

+ Remote testing and evaluation tools, survey tools,

+ Audio/video editing software, UserZoom,

+ QualBoard, Adobe Creative Suite

+ Firm grounding in business processes and drivers

* Well-versed in appropriate support technologies.

Key Collaborators

Business Owners, Strategists, PMs, Producers,

Engineers, Marketing, IAs, Designers, Writers,

Quantitative Researchers, External Suppliers, Facilities

and Vendors