I employ a range of research methods to discover user insights and develop actionable design solutions.

Research and Testing:

+ Contextual Inquiry
+ Task Analysis
+ Usability Testing (RITE and remote), Baseline/Benchmarking
+ Best Practice Analysis, Trend Scanning

Definition and Design:

+ Persona, Use Case Development.
+ Information Structuring, Visualization
+ Collaboration w/ Design and Development Teams
+ Wire frame collaboration.

Tools Proficiencies

+ Remote testing and evaluation tools, survey tools,
+ Audio/video editing software, UserZoom,
+ QualBoard, Adobe Creative Suite
+ Firm grounding in business processes and drivers

* Well-versed in appropriate support technologies.

Key Collaborators

Business Owners, Strategists, PMs, Producers,
Engineers, Marketing, IAs, Designers, Writers,
Quantitative Researchers, External Suppliers, Facilities
and Vendors

Email Jennifer